:root{--font-sans: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-mono: "JetBrains Mono", monospace;--bg-app: #0f172a;--bg-main: #f8fafc;--bg-surface: #ffffff;--bg-surface-hover: #f1f5f9;--bg-subtle: #f8fafc;--bg-sidebar: #0f172a;--bg-note: #fffbe0;--border-note: #fef08a;--text-main: #0f172a;--text-muted: #64748b;--text-light: #94a3b8;--text-inverse: #ffffff;--primary: #2563eb;--primary-hover: #1d4ed8;--primary-subtle: #eff6ff;--primary-border: #bfdbfe;--success: #16a34a;--success-bg: #f0fdf4;--warning: #d97706;--warning-bg: #fffbeb;--danger: #dc2626;--danger-bg: #fef2f2;--border-light: #e2e8f0;--border-medium: #cbd5e1;--border-focus: #2563eb;--shadow-xs: 0 1px 2px 0 rgba(0, 0, 0, .05);--shadow-sm: 0 1px 3px 0 rgba(0, 0, 0, .1), 0 1px 2px -1px rgba(0, 0, 0, .1);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .1), 0 2px 4px -2px rgba(0, 0, 0, .1);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .1), 0 4px 6px -4px rgba(0, 0, 0, .1);--radius-xs: 4px;--radius-sm: 6px;--radius-md: 8px;--radius-lg: 12px}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-sans);background-color:var(--bg-main);color:var(--text-main);line-height:1.5;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.app-container{display:flex;flex-direction:column;height:100vh;overflow:hidden;background-color:var(--bg-main)}.app-header{background-color:var(--bg-sidebar);color:var(--text-inverse);padding:10px 20px;display:flex;align-items:center;justify-content:space-between;box-shadow:var(--shadow-md);z-index:20;flex-shrink:0;border-bottom:1px solid rgba(255,255,255,.1)}.brand-section{display:flex;align-items:center;gap:12px}.brand-icon{width:32px;height:32px;border-radius:var(--radius-sm);box-shadow:0 2px 4px #0003}.brand-title{font-size:1.15rem;font-weight:700;letter-spacing:-.01em;display:flex;align-items:center;gap:10px;color:#f8fafc}.production-badge{background-color:#16a34a;color:#fff;font-size:.7rem;font-weight:700;padding:2px 8px;border-radius:4px;letter-spacing:.05em;text-transform:uppercase}.staging-badge{background-color:#d97706;color:#fff;font-size:.7rem;font-weight:700;padding:2px 8px;border-radius:4px;letter-spacing:.05em;text-transform:uppercase}.header-user-info{display:flex;align-items:center;gap:14px;font-size:.825rem;color:#94a3b8}.user-email{font-weight:600;color:#f1f5f9}.main-content{display:flex;flex:1;overflow:hidden;position:relative}.sidebar-panel{width:380px;background-color:var(--bg-surface);border-right:1px solid var(--border-light);display:flex;flex-direction:column;overflow:hidden;flex-shrink:0}.search-filter-box{padding:14px 16px;border-bottom:1px solid var(--border-light);display:flex;flex-direction:column;gap:10px;background-color:var(--bg-surface)}.search-input-wrapper{position:relative;display:flex;align-items:center}.search-input{width:100%;padding:9px 12px 9px 36px;font-size:.85rem;font-family:inherit;border:1px solid var(--border-medium);border-radius:var(--radius-sm);outline:none;background-color:#fff;color:var(--text-main);transition:all .15s ease}.search-input:focus{border-color:var(--border-focus);box-shadow:0 0 0 3px #2563eb1f}.search-icon{position:absolute;left:10px;color:var(--text-muted);width:16px;height:16px;pointer-events:none}.status-tabs{display:flex;flex-wrap:wrap;gap:4px}.status-tab-btn{font-size:.725rem;font-weight:600;padding:4px 9px;border-radius:9999px;border:1px solid var(--border-light);background-color:#f8fafc;color:var(--text-muted);cursor:pointer;transition:all .15s ease;-webkit-user-select:none;user-select:none}.status-tab-btn:hover{background-color:#e2e8f0;color:var(--text-main)}.status-tab-btn.active{background-color:var(--primary);color:#fff;border-color:var(--primary)}.record-list-scroll{flex:1;overflow-y:auto;background-color:var(--bg-surface)}.record-item-card{padding:12px 16px;border-bottom:1px solid var(--border-light);cursor:pointer;transition:background-color .15s ease,border-color .15s ease;display:flex;flex-direction:column;gap:5px;position:relative}.record-item-card:hover{background-color:var(--bg-surface-hover)}.record-item-card.selected{background-color:var(--primary-subtle);border-left:4px solid var(--primary)}.record-item-top{display:flex;align-items:center;justify-content:space-between}.ticket-number-badge{font-family:var(--font-mono);font-weight:700;font-size:.85rem;color:var(--text-main)}.status-pill{font-size:.7rem;font-weight:600;padding:2px 8px;border-radius:9999px;white-space:nowrap}.conflict-badge-mini{background-color:var(--danger-bg);color:var(--danger);border:1px solid #fca5a5;font-size:.675rem;font-weight:700;padding:1px 6px;border-radius:4px;display:inline-flex;align-items:center;gap:3px}.record-item-client{font-size:.875rem;font-weight:600;color:var(--text-main);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.record-item-device{font-size:.775rem;color:var(--text-muted);display:flex;align-items:center;justify-content:space-between}.record-item-price{font-weight:700;color:var(--primary);font-size:.8rem}.detail-panel{flex:1;background-color:var(--bg-main);overflow-y:auto;padding:20px 24px 32px;display:flex;flex-direction:column;gap:16px}.mobile-back-bar{display:none;align-items:center;gap:8px;padding-bottom:12px;border-bottom:1px solid var(--border-light)}.sticky-header-card{position:sticky;top:0;z-index:15;background-color:var(--bg-surface);border-radius:var(--radius-md);border:1px solid var(--border-light);box-shadow:var(--shadow-sm);padding:16px 20px}.header-meta-row{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:12px}.header-title-group{display:flex;align-items:center;gap:12px}.header-ticket-title{font-family:var(--font-mono);font-size:1.4rem;font-weight:700;color:var(--text-main)}.header-action-group{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.header-sub-info{display:flex;align-items:center;gap:16px;margin-top:6px;font-size:.825rem;color:var(--text-muted)}.header-sub-info strong{color:var(--text-main)}.details-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;align-items:start}.card-container{background-color:var(--bg-surface);border-radius:var(--radius-md);border:1px solid var(--border-light);box-shadow:var(--shadow-xs);padding:18px 20px}.card-container.note-card{background-color:var(--bg-note);border:1px solid var(--border-note)}.card-title{font-size:.95rem;font-weight:700;color:var(--text-main);margin-bottom:14px;display:flex;align-items:center;justify-content:space-between;gap:8px}.field-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:14px}.field-group{display:flex;flex-direction:column;gap:3px}.field-group.full-width{grid-column:1 / -1}.field-label{font-size:.725rem;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted)}.field-value{font-size:.9rem;font-weight:500;color:var(--text-main)}.field-input,select.field-input,textarea.field-input{width:100%;padding:7px 11px;font-size:.85rem;font-family:inherit;border:1px solid var(--border-medium);border-radius:var(--radius-sm);outline:none;background-color:#fff;color:var(--text-main);transition:border-color .15s,box-shadow .15s}.field-input:focus{border-color:var(--border-focus);box-shadow:0 0 0 3px #2563eb1f}.internal-note-box{background-color:#fefce8;border:1px solid #fef08a;border-radius:var(--radius-sm);padding:12px 14px;font-size:.875rem;color:#713f12;white-space:pre-wrap;min-height:50px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;font-size:.825rem;font-weight:600;padding:7px 14px;border-radius:var(--radius-sm);border:1px solid transparent;cursor:pointer;transition:all .15s ease;-webkit-user-select:none;user-select:none}.btn-primary{background-color:var(--primary);color:#fff}.btn-primary:hover{background-color:var(--primary-hover)}.btn-outline{background-color:#fff;border-color:var(--border-medium);color:var(--text-main)}.btn-outline:hover{background-color:var(--bg-surface-hover)}.btn-secondary{background-color:#f1f5f9;border-color:#cbd5e1;color:#334155}.btn-secondary:hover{background-color:#e2e8f0}.btn-success{background-color:#16a34a;color:#fff}.btn-success:hover{background-color:#15803d}.btn-copy{background-color:#f1f5f9;color:var(--primary);border:1px solid #cbd5e1}.btn-copy:hover{background-color:var(--primary-subtle);border-color:var(--primary-border)}.btn-sm{font-size:.75rem;padding:4px 10px}.compact-message-card{margin-top:4px}.message-tab-container{display:flex;gap:6px;margin-bottom:10px}.message-preview-box{background-color:#f8fafc;border:1px solid var(--border-medium);border-radius:var(--radius-sm);padding:12px 14px;font-size:.85rem;white-space:pre-wrap;color:var(--text-main);min-height:80px;line-height:1.45}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background-color:#0f172a99;display:flex;align-items:center;justify-content:center;z-index:100;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.modal-card{background-color:var(--bg-surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);width:90%;max-width:480px;padding:24px;display:flex;flex-direction:column;gap:14px;border:1px solid var(--border-light)}.toast-container{position:fixed;bottom:24px;right:24px;z-index:200;display:flex;flex-direction:column;gap:8px}.toast{background-color:#0f172a;color:#fff;padding:10px 16px;border-radius:var(--radius-sm);box-shadow:var(--shadow-md);font-size:.825rem;display:flex;align-items:center;gap:8px;animation:slideIn .2s ease-out}.toast.success{border-left:4px solid #16a34a}.toast.error{border-left:4px solid #dc2626}@keyframes slideIn{0%{transform:translateY(15px);opacity:0}to{transform:translateY(0);opacity:1}}@media (max-width: 900px){.details-grid{grid-template-columns:1fr}.sidebar-panel{width:100%}.sidebar-panel.hidden-mobile{display:none}.detail-panel{padding:14px}.detail-panel.hidden-mobile{display:none}.mobile-back-bar{display:flex}}