:root{--font-sans: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-mono: "JetBrains Mono", monospace;--bg-app: hsl(215, 25%, 97%);--bg-surface: hsl(0, 0%, 100%);--bg-surface-hover: hsl(210, 40%, 98%);--bg-sidebar: hsl(217, 33%, 12%);--bg-subtle: hsl(210, 20%, 96%);--text-main: hsl(215, 25%, 15%);--text-muted: hsl(215, 16%, 47%);--text-inverse: hsl(0, 0%, 100%);--primary: hsl(217, 91%, 60%);--primary-hover: hsl(217, 91%, 52%);--primary-subtle: hsl(214, 100%, 97%);--border-light: hsl(214, 32%, 91%);--border-focus: hsl(217, 91%, 60%);--shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .05);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .1), 0 2px 4px -1px rgba(0, 0, 0, .06);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .1), 0 4px 6px -2px rgba(0, 0, 0, .05);--radius-sm: 6px;--radius-md: 10px;--radius-lg: 16px}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-sans);background-color:var(--bg-app);color:var(--text-main);line-height:1.5;-webkit-font-smoothing:antialiased}.app-container{display:flex;flex-direction:column;height:100vh;overflow:hidden}.app-header{background-color:var(--bg-sidebar);color:var(--text-inverse);padding:12px 24px;display:flex;align-items:center;justify-content:space-between;box-shadow:var(--shadow-md);z-index:10}.brand-section{display:flex;align-items:center;gap:12px}.brand-title{font-size:1.25rem;font-weight:700;letter-spacing:-.02em;display:flex;align-items:center;gap:8px}.staging-badge{background-color:#f59f0a;color:#fff;font-size:.7rem;font-weight:700;padding:2px 8px;border-radius:9999px;text-transform:uppercase;letter-spacing:.05em}.header-user-info{display:flex;align-items:center;gap:16px;font-size:.875rem;color:#b3bdcc}.user-email{font-weight:500;color:var(--text-inverse)}.main-content{display:flex;flex:1;overflow:hidden}.sidebar-panel{width:380px;background-color:var(--bg-surface);border-right:1px solid var(--border-light);display:flex;flex-direction:column;overflow:hidden;flex-shrink:0}.search-filter-box{padding:16px;border-bottom:1px solid var(--border-light);display:flex;flex-direction:column;gap:12px;background-color:var(--bg-surface)}.search-input-wrapper{position:relative}.search-input{width:100%;padding:10px 14px 10px 36px;font-size:.875rem;border:1px solid var(--border-light);border-radius:var(--radius-sm);outline:none;transition:border-color .2s,box-shadow .2s}.search-input:focus{border-color:var(--border-focus);box-shadow:0 0 0 3px #2563eb26}.search-icon{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--text-muted);width:16px;height:16px}.status-tabs{display:flex;flex-wrap:wrap;gap:6px}.status-tab-btn{font-size:.75rem;font-weight:500;padding:5px 10px;border-radius:9999px;border:1px solid var(--border-light);background-color:var(--bg-subtle);color:var(--text-muted);cursor:pointer;transition:all .15s ease}.status-tab-btn:hover{background-color:#e1e7ef}.status-tab-btn.active{background-color:var(--primary);color:#fff;border-color:var(--primary)}.record-list-scroll{flex:1;overflow-y:auto}.record-item-card{padding:14px 16px;border-bottom:1px solid var(--border-light);cursor:pointer;transition:background-color .15s ease;display:flex;flex-direction:column;gap:6px}.record-item-card:hover{background-color:var(--bg-surface-hover)}.record-item-card.selected{background-color:var(--primary-subtle);border-left:4px solid var(--primary)}.record-item-top{display:flex;align-items:center;justify-content:space-between}.ticket-number-badge{font-family:var(--font-mono);font-weight:700;font-size:.85rem;color:var(--text-main)}.status-pill{font-size:.7rem;font-weight:600;padding:2px 8px;border-radius:9999px;white-space:nowrap}.record-item-client{font-size:.9rem;font-weight:600;color:var(--text-main)}.record-item-device{font-size:.8rem;color:var(--text-muted)}.detail-panel{flex:1;background-color:var(--bg-app);overflow-y:auto;padding:24px;display:flex;flex-direction:column;gap:20px}.empty-detail-state{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;color:var(--text-muted);text-align:center;gap:12px}.card-container{background-color:var(--bg-surface);border-radius:var(--radius-md);border:1px solid var(--border-light);box-shadow:var(--shadow-sm);padding:20px}.card-title{font-size:1rem;font-weight:600;color:var(--text-main);margin-bottom:14px;display:flex;align-items:center;justify-content:space-between}.field-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px}.field-group{display:flex;flex-direction:column;gap:4px}.field-label{font-size:.75rem;font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted)}.field-value{font-size:.925rem;font-weight:500;color:var(--text-main)}.field-input,select.field-input,textarea.field-input{width:100%;padding:8px 12px;font-size:.875rem;font-family:inherit;border:1px solid var(--border-light);border-radius:var(--radius-sm);outline:none;background-color:var(--bg-surface);transition:border-color .15s,box-shadow .15s}.field-input:focus{border-color:var(--border-focus);box-shadow:0 0 0 3px #2563eb26}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;font-size:.875rem;font-weight:600;padding:8px 16px;border-radius:var(--radius-sm);border:1px solid transparent;cursor:pointer;transition:all .15s ease}.btn-primary{background-color:var(--primary);color:#fff}.btn-primary:hover{background-color:var(--primary-hover)}.btn-outline{background-color:transparent;border-color:var(--border-light);color:var(--text-main)}.btn-outline:hover{background-color:var(--bg-subtle)}.btn-copy{background-color:var(--bg-subtle);color:var(--primary);border:1px solid var(--border-light);font-size:.75rem;padding:4px 10px}.btn-copy:hover{background-color:var(--primary-subtle)}.message-tab-container{display:flex;gap:8px;margin-bottom:12px}.message-preview-box{background-color:var(--bg-subtle);border:1px solid var(--border-light);border-radius:var(--radius-sm);padding:14px;font-family:var(--font-sans);font-size:.875rem;white-space:pre-wrap;color:var(--text-main);min-height:120px}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background-color:#00000080;display:flex;align-items:center;justify-content:center;z-index:100;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.modal-card{background-color:var(--bg-surface);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);width:90%;max-width:480px;padding:24px;display:flex;flex-direction:column;gap:16px}.toast-container{position:fixed;bottom:24px;right:24px;z-index:200;display:flex;flex-direction:column;gap:8px}.toast{background-color:var(--bg-sidebar);color:#fff;padding:12px 18px;border-radius:var(--radius-sm);box-shadow:var(--shadow-md);font-size:.875rem;display:flex;align-items:center;gap:10px;animation:slideIn .2s ease-out}@keyframes slideIn{0%{transform:translateY(20px);opacity:0}to{transform:translateY(0);opacity:1}}@media (max-width: 850px){.main-content{flex-direction:column}.sidebar-panel{width:100%;height:40vh}.detail-panel{height:60vh}}